Cartrack - Durban

Donne Johns Wow what a friendly lady. Thank you so much for assisting me. You made my day.... I wish more people can be so friendly. 😉

My de-installation and re installation was scheduled for yesterday as it needs to be done before 8am on monday. I got a call from the technician where he said my job card had been removed from his list and had been given to another tech at a later time for yesterday. Not one of the techs rocked up.... And got my address wrong. After stating multiple times that I do not live in Hammarsdale. Thats where my address was set. Very poor service, this time and hopefully my request gets sorted out soon.

Cartrack Review – 0/10 I purchased a vehicle last month and, during the sales process, a Cartrack unit was installed. However, while we were busy with the contracts and signing documentation, i decided that we did not want to proceed with the activation of the Cartrack service. I declined the first DebiCheck request. A second DebiCheck was submitted, which I also declined. Despite this, at the end of the second month, Cartrack deducted R169.00 from my account. I immediately reversed the debit with my bank and contacted Cartrack to ensure that the contract was cancelled. I was then informed that I needed to pay for services already received. To avoid further arguments, I used Cartrack’s payment link to make the payment. The first attempt was declined on their side. I tried a second time, and it was again declined. However, when I checked my bank account, both transactions had been deducted. Since then, I have continued to receive emails stating that I am in arrears. I have attempted to explain the situation multiple times, but without success. This experience has been extremely frustrating and stressful. I will go out of my way not to recommend Cartrack to anyone. Most importantly, I would like this matter resolved without receiving any legal action threats for a service I clearly declined from the start. Overall rating: 0/10.

Absolutely shocking service. No one is willing to assist with queries and complaints, but is very quick to want to force new bookings. After many years of loyal commitment and many vehicles on cartrack, sorry to say but Cartrack you have failed me and my company in every way possible. I have had to cancel all my contracts and move everything over to your competitor.

Really impressed with the customer service. So nice to deal with friendly people who know their products and can assist with any questions I had. #happycustomer I would highly recommend Cartrack. Thank you Cartrack...

Ofentse Mashishi was helpful in getting my issue resolved to my satisfaction. She got me in touch with camera support for further clarification.

I would like to write a review about Cartrack I was assisted by Ayanda Mtungwa who was patient enough for me to get all the details from my end to procees my appointment with the technician, she ensured that I fully understand my contract and what I am signing up for. Every point I requested her to elaborate she ensured that I understood and allowed me to ask her as many questions until I was comfortable. Excellent communication and customer service from her end. Truly a dedicated member 👏👏

i am at a point of cancelling my contract and pay them out for the remainder of the contract period. The amount it would cost me to do that is nothing compared to the frustration of dealing with Cartrack. I made a simple request to transfer a dash cam and tracking unit from one car to another. The following day I received a call from the accounts department wanting to know when i am going to pay for it. I am still waiting for someone from the scheduling department to make arrangements to do the job. Surely the accounts department need to find out from the technical department if the job has been done and if it can be invoice. There just seems to be a total breakdown in communication within the company. As of today I am still waiting for communication from the scheduling department. I have a buyer for the car i cannot conclude the deal without the Cartrack stuff removed. If you have low blood pressure, the remedy for that, is to deal with Cartrack

Absolutely stoked with their prompt service, even checked the units and all is good. The prompt and professional assistance from Bonolo Monyake was outstanding and helpful. Very happy with them.

I would like to write a review about Cartrack.We are very happy with the company.Assistance is important and they do have the right attitude and support when you need help or installation.Always friendly and help immediately if there is any trouble in any matter.Very happy with the company.If there is a problem they will keep on trying until the job is done.Highly recommended.Happy client.