Hyundai Kia Midrand

I have been taking my 2021 car for service to this branch for the past 3 years, to be quite honest i dont even think they actually do service it. Everytime it comes back with faults. Last year hardly 2 weeks after it came back i got stuck in the middle of nowhere the gear and clutch were not working at all i could not change gears. The clutch was loose loose. Imagine! and they also dont sign the service book to prove that they indeed do not service the car. They just keep it there the whole day. Booked my car in at 7am and when i called them at 16:30 they had not touched it yet and surprisingly by 5pm they said they are done. Paid about 6k for absolutely nothing. Please stay away from these ignorant scammers

Called the dealership to enquire on booking quotations for my car. They kept on hanging up my calls for some reason and i was put on long hold when i called back they kept rejecting my calls!!

Terrible service. This branch does not deserve the 1star rating. Unproffessional and diarespectful sales agent. Escalated the issue to head office and they did nothing about it

Apart from the basics like greeting customers whom have greeted you Hyundai Midrand constantly falls short. With terrible communication, general disinterest in anything related to their JOB. And just to top it off the most appalling rude security staff I have ever experienced. Once off sure someone is having a bad day but the security staffs behaviour has been unacceptable every single time I have dropped off a vehicle.

Extremely poor customer service and communication. Dealing with this dealership has been nothing but frustrating. Phones are never answered, and when they do ring, no one picks up or returns calls. Communication is almost non-existent, and you’re left chasing them for basic information. Staff seem uninterested and unhelpful, making the whole experience stressful and disappointing. I would not recommend this dealership to anyone looking for professional service or reliable communication.

Bad service, how can you have 2 consultants? No updates at all, your workshop don't answer the phones at all. You need to find better mechanic the one's you are having its a no for me

Worst Customer Service. They never answer their calls, and every time you need assistance, you have to chase after them just to get basic updates. There is absolutely no sense of urgency or customer care. As for that Nateesha?? No words, just WORST CUSTOMER SERVICE!!!

I’m honestly not surprised by the number of one-star ratings this branch has, I mean it’s exactly what you’d expect given the shocking service this branch provides. Their customer service is appalling. Imagine being the customer, yet having to chase down their own employees just to get basic assistance. If their customer service is this weak, it makes me question whether they’re even doing a competent job on my vehicle during a service. I could go into detail about the horrendous experience, but it’s not worth my time. What is worth my time is warning others before they make the mistake of taking their vehicles there. The first time I got this rubbish service, I assumed maybe it was just a bad day for their team. Only to find out on my second visit, that it’s actually just how they operate. I feel sorry for those forced to have too take their vehicles to HYUNDAI MIDRAND. After servicing my car, I actually had to return to the branch just to get my service book stamped. Had I not checked, my service record would have been left incomplete. Hyundai Midrand is, without exaggeration, one of the worst dealerships I’ve ever dealt with. It’s so disappointing that I’ll be going back to my previous branch—Hyundai Strijdom Park—for all future services.

I bought a car, assisted by Phumlani and Kayakazi.2 great personalities.I was with my sister, she still talk about them even today,great service ever. Yesterday I went for service, again respect and professionalism 👌👌. Thank you for good service.

I have received the best ever service from Niresh, there were some issues with the service plan, and managed to sort it out. He kept on updating me on the progress.