Santam Insurance - Sandton Regional Office

Santam switch was under Santam and now they’ve moved to Santam direct. I emailed in because there is no login details for the portal? Where is my policy?

I do not recommend this company at all. They made a major mistake with my pension pay out and have kept my waiting since June to resolve this. It is now November. Still waiting for the forms to be sent.

Phoned them for property insurance and spoke to Zuko. He never phoned back. I then phoned again and once again he didn't return my call. I phoned a third time to speak to a manager and spoke to someone named Mat who is supposedly his manager (this was 6, 7 and 8 August). I was then informed that they aren't going to insure me because of something called "human risk". I asked what "human risk" means and Mat said he doesn't know as it is the first time he has heard of something like that and that he will find out and phone me back by 12 August. It is now 15 August and once again no call from them. I have since spoken to a broker who said she has never heard of a term "human risk". Within a day I got my quote and got my insurance sorted. Santam has become so useless over the years that I am glad to have moved my all risk insurance away from them years ago.

Another car drove into my BRAND new vehicle (no fault of our own) and Santam is the insurer (with Perficient Brokers being the broker) of the other party. We had to go to a number of panelbeaters, fill out documents, take images, upload this, upload that - a very time consuming and inconvenience for us. Perficient Brokers handed us off to Santam, then said it is Santam's responsibility from there on. How nice and easy is that? Santam just drags this along and have this zero-care attitude (perhaps because it is a third party claim). I will not pay an excess when someone drove into my stationary car in a parking lot and risk premium increases on my own insurance Santam. They way Santam has dealt with this so far is pathetic. Person who emailed me can't even respond or acknowledge my email. This is going to turn nasty Santam (legal) if I do not receive the service I rightly deserve.

The worst insurance company.. Their employees do not know how to speak to clients. They lie about the progress of your claim I've been waiting for 5 weeks for them to pay for a accident that was their clients fault

Stunning building, love the building design and setup with in the building. Very much safety conscious which is a definite requirement for the world we are living in. Will defiantly visit again.

Closure of Claim - Claim Number: 300312101 - SIPHO SITHOKE - claim lodged in April 2022. After 2 sets of plumbers a valve was found to be faulty and was replaced which I was told to pay for as no parts are covered by Santam. On 22 June the valve was replaced and further problems arose. More plumbers were sent out. I addressed numerous emails to Sipho. He only addressed 1 email to me . Problem still ongoing with major loss of water. Sipho has now closed the claim. Almost 6 months. Sipho does not read or respond to emails. How is it possible for Santam to have such an unprofessional and lazy employee in their emoloy? What do I pay for every month. NO SERVICE?

Don't even deserve a 1. pathetic service ever. Their client knocked my vehicle last year Aug. Contacted them for the claim and I had to follow up numerous times with no feed back. When they eventually called they offered to put other car parts in my car which would of canceled the warranty on my vehicle. Never ever will I ever refer them to anyone. Finally put the claim through with my insurance 6 months later and then they were willing to put the original parts. Not mentioning the names of the consultants involved but service terrible. They deserve a 0

Terrible Service - Jayson from Santam has put me off of this company for life. No calling back. False information. Dodge my messages and calls. Shocking. Shocking Shocking... I have reported him to headoffice, hopefully he doesn't mess anyone else around.

Had a meeting there, the receptionist was very friendly and the architecture of the building is beautiful.