Renasa Insurance Company Limited
About Renasa Insurance Company Limited
Renasa Insurance Company Limited is a specialised short term insurance company based in Fourways, Johannesburg, serving clients throughout South Africa exclusively through independent brokers and underwriting management agencies. Positioned within the broader TIH insurance group, Renasa Insurance Company Limited focuses on empowering intermediaries with flexible products, responsive support, and robust technology, rather than selling directly to the public. This broker-centric approach allows Renasa to stay close to the realities of South African businesses and households, helping them access tailored cover that aligns with their risk profiles and budgets. As an established insurance provider in Fourways, Johannesburg, Renasa has built its reputation on working hand in hand with short term insurance brokers, claims technicians, and UMAs who value direct access to decision makers. Brokers appreciate that Renasa is structured to back their independence: from claims support that prioritises clarity and communication, to underwriting solutions that can be adapted for niche sectors. The result is a partnership model that aims to make intermediaries more competitive in a demanding insurance market. Renasa serves a broad spectrum of clients through its broker network: individuals looking for reliable personal lines insurance, businesses that need comprehensive commercial cover, and specialist sectors requiring customised specialist lines solutions. Whether it is household, motor, commercial property, liability, or more focused risk categories, Renasa works behind the scenes with intermediaries to ensure that the right cover is in place and that the claims process is handled with structure and professionalism.
Specialties
Renasa Insurance Company Limited offers a full suite of short term insurance products, distributed exclusively via independent intermediaries. Its commercial lines portfolio is designed for small, medium, and larger enterprises that need reliable protection for assets, operations, and liabilities. Through brokers in Fourways, Johannesburg and beyond, businesses can access tailored cover that may include commercial property, motor fleets, and various risk-specific extensions, all supported by Renasa’s underwriting expertise and technology. On the personal side, Renasa’s personal lines insurance offers brokers a flexible foundation to protect South African households. From motor and home contents to building insurance and related covers, intermediaries can structure policies that reflect their clients’ lifestyles and risk tolerance. Renasa is known among brokers for its hands-on claims support, with claims technicians providing clear guidance and regular feedback throughout the process, which many policyholders value during stressful events. Renasa also supports specialist lines where more focused knowledge is required. Working with underwriting management agencies and specialist brokers, the company can facilitate niche solutions that address unique industry risks. Underpinning all these offerings is Renasa’s state-of-the-art technology, built to integrate seamlessly with brokers’ preferred administration systems. This digital infrastructure is intended to streamline policy administration, improve claims handling efficiency, and help intermediaries maintain their independence while scaling their businesses.
Why Choose Renasa Insurance Company Limited
- - Brokers-only distribution model: Renasa Insurance Company Limited in Fourways focuses solely on independent brokers and UMAs, giving intermediaries a strong partner that does not compete with them for clients. - Comprehensive short term product range: From commercial lines and personal lines to specialist lines, Renasa provides a broad platform of insurance solutions that brokers can adapt to different sectors and risk profiles. - Direct access to decision makers: Intermediaries benefit from direct engagement with Renasa’s decision makers, which can translate into quicker responses, more nuanced underwriting, and bespoke arrangements where appropriate. - Hands-on, personal service: Renasa combines technology with human support, offering brokers and claimants structured assistance, clear communication, and support from claims technicians and regional representatives. - Strong broker support infrastructure: With a national footprint of regional, branch, and representative offices, Renasa stays close to brokerages across South Africa, including those in Fourways and greater Johannesburg, enhancing localised service and support. - Backed by a major insurance group: As part of the TIH Group, Renasa operates with the backing of a significant South African insurance group, which supports its long-term stability and investment in technology and broker services.
Location & Accessibility
Situated in Dainfern, Fourways in Johannesburg, Renasa Insurance Company Limited is located within one of Gauteng’s key business and residential hubs. The Fourways area is known for its mix of corporate offices, retail centres, and established neighbourhoods, making it a convenient base for brokers and partners who operate across Johannesburg and the wider Gauteng region. While Renasa primarily serves clients through brokers rather than walk-in traffic, its presence in this accessible node allows its regional and representative teams to stay closely connected to the intermediaries they support.
Get in Touch
If you are an independent broker, underwriting management agency, or business looking to partner with a broker-friendly short term insurer in Fourways, Johannesburg, Renasa Insurance Company Limited invites you to connect through its established broker network. Contact your preferred intermediary to learn more about Renasa’s commercial, personal, and specialist insurance solutions, or to discuss how Renasa can support you with tailored products, technology integration, and responsive claims assistance.
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Renasa Insurance Company Limited provides professional services to clients across the region. Contact us directly to learn more about how we can help you.
Reviews
Knowledgable, efficient all round pleasant experience dealing with Nolan @ Renasa Durban
Outstanding service from claims technicians, with clear guidelines, information and processing of claim requirements. Exceptional service, thank you Yugeshni, pleasure dealing with you
Renasa claim staff Yugeshni has been very efficient and helpful when it came to sorting my claim out. She constantly kept me informed about the process and helped me resolve my claim with ease. Great service aka Juweria Bassa
We always receive Great service from Yugeshni Reddy! 🤗Very knowledgeable and always willing to go the extra mile! Thanks Yugesh for making the claims process seamless!
Yugeshni is a star. She always helps and assist as much as possible. Well done Yugehsni, keep up the good work.
wendy is the best thank you xx
I am very disappointed with their road side assistance. I ended up paying for my own vehicle to be towed to be repaired.
This insurance company is the worst, their policy holder rear ended me and still my car has not been fixed. Nombulelo Ndlovu and Nombuso Kabini, terrible service from these two agents. You have to always follow up for feedback on the process and when you do, they both know absolutely nothing and seem to not follow up. It’s been 3 months since the accident happened and still no light on how they will resolve my third-party claim. Absolutely the worst company to deal with.
I am deeply dissatisfied with the level of service provided by this company. As a third party impacted by one of their policyholders, I possess a signed Accident Report in which the policyholder admits fault. Despite this, the broker, Jacque, appears unfamiliar with the procedure for filing a third-party claim. After two months of repeated follow-ups, I am now informed that the client will not submit the claim, and instead, I am expected to file it through my own insurance. This lack of understanding is concerning, especially as it is their responsibility to facilitate these processes for impacted third parties. I am sharing this review to inform others that Renasa has not offered the necessary support in resolving this matter. For anyone in a similar situation, I strongly recommend pursuing legal action promptly, as I am now doing, and filing a complaint with the Ombudsman due to apparent non-compliance with industry regulations.
Pitty to see a once reputable and good insurance company fall apart. Renasa has been bought out by Telesure recently and has been completely overtaken by Telesure policies. Telesure are an entry level insurance company who manage low end insurance brands. Renasa is premium brand with premium policies. Good luck if your a Renasa client they will refuse to pay what the claim is supposed to cost and try short pay you. In contravention of Right to Repair Act and Treating Customers Fairly. That’s how they operate. Be warned you are no longer insured by Renasa but by Telesure. They are just using Renasa as a front.
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