Prime South Africa

One of your Clients drove into the back of my vehicle on 28Nov 2025 and I had to claim through your 3rd Party insurance. After all the wait finally recieved a settlement letter on the 13th January 2026. It was signed and sent back the following day on email with asking to confirm if you recieved it, but just getting your generic email that someone will get back in 2 days... On 20 January 2026 I emailed again trying to get a answer with your lovely 2day generic email. So I phoned and followed up rather to get a confirmation. According to the settlement letter "which is vague", it should be paid out 30 working days after receiving the signed paper (that I've sent on 14 January 2026). So no payment 30 working days later today,no suprised... When I phoned at 8am on 25 February 2026, they said the lady is not settled in yet and they will request a callback. Nothing by 10am so I had to follow up again... Not suprised. So when finally Reaching Thandi she couldn't aswell give a answer on my request, because according to your paper I'll get my payment in 30 working days, but also it makes another statement in the line above of just 30 normal days(that has also lapsed). But then she said the financial department does bulk payment and couldn't give a answer when that can happen. Now clearly with the situation I lost my temper and can't get a straight answer with the entire situation. Just that its been escalated... Not helping at all with that statement. I have asked for a email stating when I can recieve payment and when it was loaded or received on your side, but probably going to wait another month for that from Thandi. Shocking how you treat people that's got the bad side of your clients causing the accident. CL101873292 CMP100425644

I got had an accident with my car where two car were involved so this what happened I was approaching a traffic cycle were in the side that I was driving the is a big pot whole or a big whole so to avoid it I had to make a shot cute to the right to avoid the whole nd it was night and raining so I got hit on my right side prime as rejected my claim

I would like to sincerely thank Tumelo for her assistance. I was worried because my app was not updating some of my details, and she advised me to delete and reinstall it. It worked immediately and resolved my issue. I truly appreciate her helpful and professional support.

PMD Claims Failure – Approved Claim, Wrong Part Supplied, Still No Resolution I am posting this publicly to obtain accountability and urgent intervention from Prime Meridian Direct’s Claims Management. My claim (CL101885635) was approved on 15 December 2025, after which PMD assumed responsibility for sourcing and supplying an air-conditioning condenser. From that date, I followed up weekly and was consistently advised that PMD was still waiting for the part. Due to the ongoing delay, I requested that the funds be released to myself or directly to the repairer so the part could be sourced independently. PMD refused this request and retained full control of the process. After nearly one month, I was instructed to take my vehicle to the repairer on 13 January 2026, only to be informed that PMD supplied the incorrect part. As a direct result of PMD’s handling of this claim, my vehicle remains unrepaired and I am currently without a car, through no fault of my own. This is a minor claim involving an air-conditioning component. If PMD is unable to resolve an issue of this scale without excessive delays and errors, it raises serious concerns about how more significant claims would be managed. One can reasonably question whether a major claim would take months or even a year to resolve. Accountability must be taken by PMD for: Delays following claim approval Refusal to allow alternative sourcing of parts Supplying an incorrect part after nearly a month Based on this experience, I will not recommend Prime Meridian Direct to anyone.

The worst company to deal with as the agents aren't trained nor is there any proactive approach on anyone working there.i had a high-jacking on 2 Dec 25. First they refuse car hire but it's in my premium. Then the back and forth forr documents. Not asked upfront. The claims handler took 4 days to contact me back. When I raised my concern with him, about the time to resolve the claim and the car hire, I was told it will be escalated. I asked for an extension on the car hire as I do not have a mode of transport to work and back not do I have extra money to hire a car on a personal basis. I am told no the police report was picked up from the police station. 4 km away from where I live why ccouldd the Nazis docs not be picked up on one trip. Less cost now gotta wait. No feedback o keeping client in the loop I spend 100rand daily to call and find out what is still needed. company is the pits when it comes to claims stage. But very in the loop when it comes to taking the premium. Stuart Benfield I believe this company is great but work needs to be done to get it greater.

Worst experience ever no updates on the repair of your vehicle, if you call them they cut you off, managers not available to adress your complaint, I WAS TOLD TO FETCH MY VEHICLE AND DRIVE IT UNFINISHED MIND YOU am paying for car installment, comprehensive coverage and worst they make you pay for the EXCESS IN ADVANCE so basically they strip your money and property and take their time to fix your car????WORST They use pirates parts on your vehicle meaning value of your vehicle drops , confirmed by Thulani from the parts department who's very incompetent. They're scammers , scammers

I got into a car accident on 13/11/2025. I reported it to Prime immediately and submitted all the supporting documents in time. I paid the full excess fee almost immediately after they sent me the payment details to ensure that the repairs commence as soon as possible. The panel beaters who they chose (I was not given any options), Nu Wagon Autobody, said that the repairs would be completed within 7-10 working days Last week, 15 working days later, they were sending communication stating that the car was in assembly and should be completed by 05/12/2025. I went there physically on 04/12/2025 just to find that my car had not even been painted yet, which they had claimed to do the week before. The workshop manager refused to take any accountability for the misleading information and could not give a straight answer for any of the questions I had for him. He could not even give an exact date for when the car would be ready, he just kept saying next week. The conversation concluded with him saying “I don’t know what you expect me to do.” His attitude was also unacceptable I phoned Prime and spoke to the assessor handling my case (his name is Frans) and he was honestly useless. He claimed that they had never had issues with these panel beaters before but their reviews are full of clients leaving the same complaints. Frans also stated that he would phone “CJ” from Nu Wagon and get back to me the following day. When I called the next day, he was not in, and had not bothered to contact CJ. I’m honestly disappointed that Prime would continue to work with such a company and choose to put their clients through this kind of stress over and over again. I’m dissatisfied with how they’ve been handling this case and they refuse to help me with a courtesy car, even in the face of such unnecessary delays as the damage to my vehicle was minor. They show no concern for how my every day life and safety has been affected as a young woman living in South Africa. I would not recommend Prime as an insurer, not even to my worst enemy.

I rate prime insurance zero, if you using it you better reconsider. They just rejected my claim and said it was electrical fault , on top of that requested me to pay R4328. I know very well my car hit something, yet even the towing guy confirmed it. The panelbeater did their assessment, but this insurance insist on their own assessment to avoid paying. The picture even show my car leaking as a result of that

"I'm thoroughly impressed with Prime's car insurance services! Their team is responsive, claims process is smooth, and coverage options are comprehensive. Highly recommend for reliable and convenient. Five stars isn't enough – I'd give them ten stars if I could!"

Dear Prime South Africa. Thank you very much for your kind support. My car is back and it's like new. What you did for me I will never forget. Choosing the best repairs for me. I am certified.