Old Mutual Insure Head Office Parktown

I have an investment of R350 000 with you. If I should die, I want my son to inherit this money. I have been trying to reach/Contact my broker almost a month now. Eventually she answered my WhatsApp promising to send the documents. I am still waiting. poor/horrible service. looks after I signed the relationship was over.l, so I made my other investments with Vapitec.

Old Mutual stopped debiting my retirement annuity for over 5 months with no notice. This is a 20+ year policy. Emails ignored. Call centre unreachable. Only automated responses. This is unacceptable service and a clear failure of fair customer treatment. I want this resolved urgently.

Bad experience with current car insurance claim. The accident happened last year Desember and still today not sorted out. A cash in lieu is offer by Old Mutual but when you want to take it they have a problem to pay you out and are keep on pushing you to rather make use of a panel beater than paying you out. My damage is R150 000 and got quotes to prove it and Old Mutual only wants to pay out R24 000 so tell me what am I going to fix with that. I am busy speaking to the Internal Arbitrators but also no reply from them since Friday and we are reaching Wednesday already. Old Mutual is fast to take the debit order per month but when it comes to pay out a claim it is a different story

I had a claim with OM insure for my unit done in December, burst geyser, they took 3 days to replace it. Their installer also messed up my isolator and the geyser was not working the day after. I had to get an electrician to come out and check what was wrong out of my own pocket and had to replace the isolator. This was all after paying access etc. The guys that replaced the geyser said the ceiling and trapdoor would be replaced the next week. It’s nee over 5 weeks and this is how it looks. No one takes ownership, I must phone after them, they blame digicall, they point fingers at everyone and I must struggle with an open ceiling. Never ever take out cover with Old Mutual Insure EVER!

I would never recommend wasting your money or time with Old Mutual they do not care. I have currently handed them over to the authorities for negligence and even after giving them evidence that a second opinion was needed for my case they still refused. Even not paying out for testing my borehole that is stated in their policy that they pay an amount out for this yet still I have not received anything from these guys. And they used an inspector and that made sure whatever is better for the company is the outcome because even after me speaking to specialists that recommended that I have a leakage detector or someother specialist come out not just a normal building contractor come out they just ignored me. And then they reply on this review and àsk me to send them an email to which they still haven't replied!!!!!!

I paid for a policy for 20 years plus. Old mutual stopped the deduction and my policy lapsed . I phoned and visited call centres but nothing was sorted. Can i eally loose after 20 years of being loyal. Not fair at all.

Old Mutual Breaking Trust on Annuity Policy: My late father took out an annuity with Old Mutual in 1986, paying faithfully until his passing in 2020. His last will (2016) refers only to this annuity—yet Old Mutual refuses to provide any proof of consent for the multiple changes made over the years. Despite complaints and even escalation to the Ombudsman, they now claim the annuity “disappeared” and replaced it with something else, leaving his widow with only R12,359.30 after 34 years of payments. I have the original annuity policy and proof of continued debit orders, but Old Mutual cannot show us any signed document where my father agreed to changes. This is a clear violation of Treating Customers Fairly (FAIS Act) and a disgrace to beneficiaries. As the executor of the estate, I demand Old Mutual honor the original 1986 annuity terms and stop hiding behind excuses. Worst service provider to entrust with an annuity.

The call centre is not helpful at all. On two separate occasions they did not assist me correctly. The call centre staff are not knowledgeable and gave me incorrect information. On another occasion, when emailing their call centre and waiting the standard three days to receive their reply, I got an email saying I should email the same email address I had initially sent my email to tor help. I would not recommend Old Mutual.

I have had the most horrifying experience with Old Mutual and their customer service. Since October of last year, I have been trying to withdraw my funds, and it has been nothing but a nightmare. For months, I’ve been subjected to endless delays, vague explanations, and a complete lack of accountability. Despite my repeated efforts to resolve this matter, I have been given nothing but excuses and a constant runaround. This is not just inconvenient; it’s deeply unprofessional and unacceptable for a company entrusted with managing people’s hard-earned money. The lack of urgency and transparency from Old Mutual has caused me significant distress, and I am beyond frustrated with the way this situation has been handled. I demand immediate action to resolve this matter. I request to be contacted within 24 hours to finalize my withdrawal. If this issue is not addressed promptly, I will have no choice but to escalate this matter further through legal or regulatory channels. Your customers deserve better, and it’s high time Old Mutual starts delivering the service it claims to stand for.

I am highly disappointed with Old Mutual in the way they handle their claims, more especially two of their employees Prunella Naidoo, and Koketso Lebelo, regarding the final settlements of my claim. My vehicle was in an accident on the 7th of May, and OM had my vehicle Towed by Help24, even though I requested to get it Towed to my house(5 minute drive from the accident site), after much delay and follow up, eventually it was assessed. My vehicle was written off, and I was requested to sign over the vehicle & submit ownership documents without even receiving my salvage value or being informed about a buy back. I requested the salvage value & buy back myself and a settlement value was reached and signed on. Now almost two weeks later, with constant enquiry and follow ups they refuse to have my vehicle released from Help24, and have terminated my car hire, (which according to my policy allows for up to 60 days of car hire) and expect me to be stranded, and additionally pay for keeping the car hire, even though they’ve left me no choice. They are insistent that the claim is settled, when I opted for a buy back, even though my vehicle has not been released to me. I have followed up for the past week & a half to have my vehicle release, and majority of my emails were ignored, until I had included the OM complaints email. Last Thursday I had complaint yet again, and was told that my claim was settled the previous day when in fact it was not, and upon requesting proof of payment again, it showed that the payment for the balance of the salvage was only paid the Thursday after the call. I once again followed up regarding my vehicle release, and since last Thursday, payment had still not been processed by Koketso in the Towing department. Who since the 3rd of June still did not give me in update if the payment was made and my vehicle released. The complaints department has been of no help either, as nothing has been done to rectify the situation, even when I, as well as my broker contact Old Mutual. Horrible management, as none of the managers/ supervisors have intervened or assisted us when their employees do not assist, and complaints are raised. I was additionally still billed my premium, after the vehicle was declared a write off, and when enquiring to 8 employees via email about a refund, was flat out ignored regarding the refund. Worst car insurance company, do not insure with this company, rather opt for a more expensive company than this, at least you will receive proper service.