New National Assurance Company Ltd

Don't use this company. They make promises on their website that they will cover all fire damages and then when the worst happen they blame shift and refuse to pay out. Even explaining to them that the things that happened was out of my ability to do so. Worst insurance ever. They need to stop lying on their website. There is always something. It took nearly 6 months to get feedback from them just so that I can get a rejection from them. This is the worst worst insurance company to use. Please make sure that you NEVER use them.

No good. AOL states payment will reflect in 21 working days. Dont rely on deadlines, its already 22 working days. I was promissed an extension on the loan car. That did not happen. Think carefully and look at reviews before deciding who insures you.

Put a claim in to repair my cellphone battery then they come back and say it is not serious enough or immediate danger. The battery is swollen and pushing my back cover off already!! Will never reccomend them to anyone!! Also not replying on emails.

I had an exceptional experience with New National Assurance Company when I needed assistance the most. The service provided was prompt, efficient, and hassle-free. I also want to commend the team at My Insurance Brokers (Pty) Ltd for their exceptional customer service. They are always available, caring, and easy to reach. Overall, my experience with both companies was excellent, and I highly recommend them for their outstanding service.

You can feel safe to have your insurance with Renier. He goes the extra mile for his clients , and keeps you up to date on your claims process , and provides you with excellent service . I am really happy with him .

I took my vehicle insurance cover through Successo, the Administration Managers on behalf of New National Assurance Company. I was involved in a car accident where another car hit mine and mine ended up to be a written off car. The accident occured on the 03/12/2022 but until 30/01/2023 I was not allocated a courtesy vehicle, let alone the unnecessary requests by Successo Assessors, vehicle tracker report, vehicle service history that were not necessary for a vehicle accident claim since I was not claiming for a stolen vehicle nor a hijacked vehicle. It was only when Mr Lefu Moloi from New National Assurance intervened and better addressed the matter where I got the courtesy car and the vehicle settlement with my Bank. His intervention was of a higher note where he was able to listen to my problem and not play a Defender position like Successo officials. What I noticed, people whom I dealt with at Successo are in need of training, in the area of customer care, the business of insuring vehicles itself as well as to have a clear knowledge of drafting contracts because you cannot introduce new clauses that were not there in the initial stages of the contract. I do not know what is happening with other clients who cannot get people like Mr Moloi who is able to think out of the box and solve the problem. I commend his intervention and wish the same to other clients, Thank you, your help is much more appreciated.

It is a pleasure to work with New National as they are always willing to assist with a good turn-around time. Fairness and compassion is always expected and they don't disappoint. Look forward to keep working with them.

In March 2021 I was in an accident with a client of New National Assurance, first time that they contacted me for the claim was only in late June. I was not the guilty party but they are claiming a huge amount from me, instead of just the access. When their client had assured me that they would only claim the access if they claimed anything at all. either they are broke or badly managed, or they simply just heartless. I'm still deciding.... Really bad attitudes from them

Warning Do Not Make the same mistake I did. New National Assurance is a bad insurance company, trust me. As a customer I am very unhappy about the service I got from this company. You are disrespectful, arrogant & very unfair towards your clients, or is it black clients that you treat so badly. I am telling everyone I can reach about your poor service including on all social media platforms. Furthermore a campaign to lobby relevant unions & other existing and previous clients who have experienced some treatment to speak out about this company. It is evident that you are used to this behavior and have been getting away with it. No more silence. I will and I am prepared to provide evidence to all and post all the correspondence on twitter for people to have full knowledge. #No more silence on poor service & treatment of clients by New National Assurance

I have been with New National though Insure.Fin since 2015 and never had a an issue with a claim or service. About 3 years ago I had the unfortunate event of an accident between Christmas and New Year, even though most companies are closed or have limited staff, my claim was approved within 2 weeks! It's all about your broker. New National is like all the other insurers that has terms & conditions. If you do your part you won't have an issue when claiming. If you are not insured correctly, a claim will be repudiated, therefor make sure you are with a trusted broker that understands the policy wording and can insure you insured correctly. Unfortunately New National does not work directly with clients and only by ways of brokers and underwriting managers, therefor if you receive bad service it most probably from your broker or underwriting manager and not the insurer.