iWYZE

I am very proud of iwyze, the prompt response to my request was unbelievable. Getting insured within just a few minutes it's what one is expecting in this world of fourth industrial revolution. The speed at which you respond to the enquiry made my life absolutely very easy.

Signed up for car insurance and after completion of it I get called again to say I need to take out an additional policy. Secondly I was told I need to install tracking device which was done as organised by them but now I get an sms to say my car is not covered until a tracking device is installed. Thirdly my debit order didn’t go through so I’m left not covered and to think I was pressured with calls and eventually signing up as it was reasonable and liked the benefited offered and now I’m left stranded.

I got reasonably good service from the agent, but now I am hopping mad for two reasons. Firstly, you force me to log into my Google account to do this review when I am very much against Google for all its advertising accross its apps. Secondly, the first instalment was deducted from my account on 1st March, but the welcome letter promised that it would only be deducted on 31 March. Now I have a cash flow challenge. This deduction happened on the very day that I wanted to decide which of the quotes from different companies to accept, and then cancel my existing insurance with a months notice. Now I have two insurances at the same time which will present complications should I claim. I did sent an email to cancel the Iwyze insurance and asked them to refund my instalment. I am still waiting for a reply. Regards Wayne Sinclair Policy No: 1069477069

Poor Communication. Poor engagement. No response from Customer Service. The Advisor was only interested in writing up the policy, no follow-up thereafter. Never expected such poor service from Old Mutual. Planning on canceling the policy today!

I submitted a claim for hail damage to my car, and Liesel Diergaardt was assigned to assist me. She made the entire process simple and stress-free, keeping me informed every step of the way. My claim was successfully paid out, and she arranged for the relevant department to contact me promptly. Thank you for the friendly and professional service.

I recently received support from Thami, and the service was truly excellent. From the very beginning, he made sure that the processing of my claim was handled as quickly and seamlessly as possible. Every step was clearly explained to me in a way that was easy to understand, which really helped take away the stress of being involved in an accident. He kept me informed throughout the entire process, answered all my questions with patience, and ensured that everything moved forward without unnecessary delays. His professionalism, efficiency, and reassuring approach made a difficult situation much easier to manage. Thank you for the outstanding support and dedication.

Very calm and consummate professional service from the agent. She remained quite understanding and patient as I had to conclude and confirm some details first but the agent kept to their promise and times to call back again and again after I had made certain requests before the agreement was penned. Patience was key for me. Good agent.

Very disappointing, I’ve requested assistance for my car to be towed to the dealership for service. The tow vehicle isn’t allowed due to the size so we made other plans and go the car moving. The dealership wasn’t accepting the vehicle and requested that the tow truck goes with my car and brings it in the morning. Then I get a call at 9pm stating that I should pay for the two because now it’s two towings. If that was the case then the towing company should have informed me there and then, and I would have taken my car home. I’ve wasted my day when I could have done a lot of work. Now I have to stress about my car again. What’s the point of Iwyze insurance if they are going to bother my life like this, I don’t pay insurance to give me problems. I’m cancelling in the morning. I don’t have time for this nonsense, as a female we deal with a lot, when I have to get these manly things done I get screwed around. It’s annoying. Completely unnecessary.

I'm so disappointed with the current service I'm receiving on Iwyze. I placed a claim on the 8 of December & I made a follow up on the 12th of December, & I was told my car is repairable a validator will call me to give the outcome of the claim. I made a couple of follow-ups with no response. I only got a call on the 29th of December & I was to told to send documents of which I had already sent before, & I was assured that it'll take less than 48hrs to recieve an outcome but still today no communication from the claim department. Every time I make a call, I'm being told my claim will be evaluated in due course. I wonder what one has to do to receive proper communication from the claim department. Such kind of service is really frustrating to the core.

Wow! I'm impressed with the excellent service received by Iwyze. Earlier tonight my son had car problems and needed roadside assistance. We were assisted by Kimberlin Poole at the call centre. Thank you for excellent service rendered. We were assisted very fast and she followed up constantly to hear if help arrived. When she couldn't get hold of my son she contacted me. Thank you so much Ms Poole for five star service!