IntegriSure Brokers

Good day I can simpitise with you all i had an watredamage on the morning of the 9th February at twetry past three in the morning accesor came to look no feedback does not say much about his work very disappointed office said he will phone me th 19th still waiting so sad

I am exstremely dissatisfied with Integrisure. I handle my 93-year-old mother's affairs. She has been a customer of Integrisure for many many years. This is the 2nd time there has been a claim on the car, but Integrisure does not report back on the claim. I have to contact them. On top of it, Integrisure wants to settle, so that if there are any invisible damage to the engin, then they cannot be held liable for the costs. This is apart from the fact that, just because it is not the designated driver, who by the way is 70 years old and has done a safety driving course, and has a PDP licence, the excess payable is R5000. Apparantly, Integrisure is more comfortable with a driver who is 93 years old than with a driver of 70 years with the above experience, who also drives an ambulance. It would be refreshing to pay insurance and to actually get what you are paying for without a fight and without delay. It does not matter which insurance company you use, they are all in it for the money and not for your insurance for any losses that you may incur, which is exactly why you pay insurance.

This is the 2nd time of very poor services and wonder if Intregrisure was the best choice as both claim experience were not a very great one. So far on both occasions I was and is placed in a very unsatisfactory position, referring to both cases thus for that a claim has taken extremely long to get resolved and that always more information is required on later stages. I ask myself as a paying customer is this the value for money of which is paid without delay on a monthly bases on time. The second claim I feel that they play with my family's livelihood as I had now to borrow money for replacement of the food that went rotten. To me this is unacceptable and wonder if any positive response will come out of this.

Terrible. I lodged a claim in the begining of November last year and is still battling to get it sorted out. They call now and then, don't really listen to what you're saying, and is very reluctant to communicate by email. I would never advise anybody to use them, I suppose you get what you pay for, don't always go for the cheapest quote.

I have been with Integrisure for more than 10 years. I have had several claims over the years and experienced no issues with them. They were extremely helpful, professional and supportive. I am a very happy client. Keep up the good work!!!

I’m extremely disappointed with my experience with IntegriSure Broker. In my personal experience, the customer service during the claims process has been a complete nightmare. Every time I spoke to a different agent, the story changed, and it felt like the processes were being made up as they went along. On top of that, I’ve spent an unreasonable amount of airtime just trying to get basic assistance. There were times when I waited days for any kind of feedback on the status of my claim — which is completely unacceptable, especially when you’ve just been through an accident and have never missed a single payment. Instead of support, I was met with a bad attitude and a dismissive tone at the worst possible time. The experience was stressful, frustrating, and honestly exhausting. Based on this experience, this will definitely be the last time I use them. I sincerely hope others get better service than I did, but I cannot recommend them after what I went through.

I am so so disappointed with Integrisure........My geyser was replaced...very good service from Integrisure...but....then it started leaking...then my Elon solar system stopped working because of leak...Integrisure uses a third party to handle these claims...very...very...very..poor communication...every time I contact them..they send a service provider as if it is a new claim....every time I wait for results...o..no..the answer stays the same...we are waiting for a report...while Integrisure received photos and reports from three service providers.....I wish the CEO could calculate the call out fees that will be paid by Integrisure......At this moment...three weeks later I am using Eskom because the solar system was removed from the geyser.....

Been with Integrisure since 2023. Had an accident on Sunday12 Oct 2025 and reported it to Integrisure the same day. Today is the 16th and no progress on the claim. Absolutely disgusting, yet the premiums go up religiously every year!! Daylight robbers! 21 October 2025 and claim is still in limbo!! Today, 24/10/24 still waiting ✋️ 😴 😪

The word useless is an understatement to your service. Monday 6 October 2025 Samantha tells me the same lame story about Integrisure having to refer to SANTAM which happens on Tuesdays & Thursdays, the same story I was told last week. I'm sorry but your service has been going down the drain year after year and unfortunately I can't see it changing. You stating someone will come back to me on google reviews means absolutely nothing as no one follows up with clients from your end. Useless useless useless useless

Absolute pathetic service received regarding a cellphone claim. 3 weeks and still waiting. Been getting the run around and different excuses since day 1. From waiting on parts for repairs to having no parts to now not being able to repair the phone. Then wrt cash settlement the amount goes from R24000 (sum insured) to R17000 and now R12000. Very unethical Company with no value for clients. Don't waste your time Insuring your precious goods with them.