Auto & General Insurance

Good day after explaining that I had done insurance quotes and that I already have cover it was qaurenteed that they would beat the cover provided and I explained how much it is and what is involved I was asked "when am I switching to auto and general once we beat the price" I said if it can be beaten definitely and was assured that it is better... it wasn't after also saying I don't want anymore credit checks done as it effects my credit score I was assured it wouldn't do anything what so ever towards my credit score it did. Highly disappointed as even after I received the quote I kept getting calls from different agents to give me a quote. With the whole experience I understand they are doing their duties as an employee but it is honestly poor so promise and know how much the cover is yet it isn't beat as well as not taking my name off anything after a quote is sent so other sales reps don't waste time contacting me. They have exceptional claim rates and service but they can't make promises and state it won't effect anything while we know it will most definitely effect it.

What an amazing experience, all thanks to Promise Sithole. She managed to reduce my premium by R1 000 which I've never experienced in my 8 year's of reviewing my policy.

I am a bit disappointed about the function of a call back from Auto and General. I have tried about 5 time today for a call back and in the past, but only get a call and when I speak it is silent and the agents puts the phone down. What is the function of a call back if you cannot full use it? I am not even sure when you need assistance with a claim how will that go! And now after it is 3hrs aftermy review and still the phone rings and after answer they put down!! How on earth should you send a email in private if there is no email on your site?

I got a great and prestigious assistant from Promise Sithole who was very kind, professional and informative to assist me in my car insurance. I'd like to be grateful to Auto and General for providing me a best assistant consultant by the name of Promise Sithole. Thank you for great service.

I’d like to thank Nathan Chetty for the excellent service he provided. He was friendly, knowledgeable, and went above and beyond to assist me. His professionalism and willingness to help made the entire experience pleasant and stress-free. Truly great service!

Stay away from their extended warranties! They are extremely slow to respond, seldom send updates and when it comes to paying it out they have all these ridiculously low sublimits that is hidden on page 72 of some obscure document they never updated or sent to you. Their “valuable” add-ons like carhire has a limit of R1000 and you must organise it yourself. You can basically rent a car for half a day while you real car is in the shop for two weeks. Absolutely not worth the premium.

I spoke to Zahier Abdul earlier today regarding my insurance. Not only was he competent and professional but also friendly and understanding and willing to walk the extra mile. He delivered every requirement promptly - thank you Auto & General for your excellence - product, service and staff. Many years ago my father trusted A&G, then told me to do the same which I did and to this day I wouldn't have it any other way!

Excellent customer service. The representative was friendly, patient, and genuinely helpful. They took the time to review my policy and even offered to lower my premiums, which I really appreciated. It felt like they actually cared about finding me the best value, not just rushing me off the call. Highly recommend!

Thank you so much to Dihapeng Moselane for her patience, respect and information. She Is the reason i kept my policies today after that other rude and patient less lady cancelled my policies instead of assisting me get to my target budget premiums.. we need more people like you sis Diapeng.🙌🏾❤️ the five stars are definitely on her

On the 2nd of October, I spoke with Judy Ramludi regarding issues with my Auto & General app, which has not been working properly. I was promised that an email would be sent to the IT department to resolve the issue, and I specifically requested to be copied on that email — which never happened. Since then, I’ve repeatedly requested callbacks, but no one has ever contacted me. I am still waiting for feedback on whether the issue has been fixed or not. This ongoing lack of communication and support is extremely disappointing. I always make sure my premiums are paid on time, so it’s only fair to expect the same level of commitment and service in return. Unfortunately, since the start of my policy, I’ve experienced nothing but poor service from Auto & General. It’s frustrating that when you’re signing up for a new policy, you receive multiple calls within days, but once you’re a paying customer, getting assistance becomes almost impossible. This shows a lack of respect and value for existing clients. I honestly think Auto & General could learn a lot from Outsurance, who go above and beyond to ensure customer satisfaction. They even cover the cost of calls to make sure clients don’t spend a cent — a true example of valuing customers. Auto & General, please do better. Your customers deserve timely communication, proper feedback, and the service they’re paying for.