Claims Facilitation Services

Claims Facilitation Services is a specialist insurance facilitation company in Claremont, Cape Town, focused on taking the administrative weight of property insurance off trustees, managing agents, and property owners. Operating from The Terraces in the heart of Claremont, this dedicated team acts as the practical link between insurers, insurance brokers, and clients, ensuring that policies are properly structured and that claims are handled smoothly from start to finish.

As a subsidiary of the Faircape Group, Claims Facilitation Services brings the backing of more than three decades of experience in property and insurance administration. Their core focus is on body corporates, homeowners associations, trustees, portfolio managers, and unit owners who need a reliable partner to navigate the complexities of property insurance and claims administration. Clients appreciate the combination of technical knowledge and personal service, highlighting how easy it is to work with friendly professionals who keep them updated at every stage of the process.

Whether you manage a large sectional title scheme, oversee a homeowners association, or own an individual unit, Claims Facilitation Services provides a structured, transparent, and responsive approach to insurance that helps safeguard buildings, budgets, and peace of mind.

Services & Specialties

At its core, Claims Facilitation Services focuses on streamlining the body corporate property insurance administration and claims process. The team prepares custom insurance claims procedures for every property in their portfolio, ensuring that trustees and property managers have a clear, step-by-step roadmap for reporting and managing claims. From logging the incident to final settlement, their claims team handles all paperwork, follows up with the aligned insurance broker, and keeps stakeholders informed of progress.

A key part of their offering is the preparation of comparative insurance quotes for trustees of body corporates and homeowners associations. By working closely with aligned brokers, Claims Facilitation Services helps to negotiate more favourable increases at renewal, so that schemes can balance comprehensive cover with responsible budgeting. Where necessary, they support trustees with guidance on insurance risk surveys, and they liaise with portfolio managers to ensure building repair risk requirements and deadlines are met.

Digital efficiency is another major strength. Through their integration with WeConnectU, Claims Facilitation Services offers one-click, fully digitised claims procedures that allow claims to be submitted directly to the broker with minimal effort from trustees or owners. In partnership with their preferred valuation company, Mirfin, they facilitate physical insurance valuations every three years for body corporates and homeowners associations, helping to ensure that all buildings are adequately insured and neither under nor over covered.

Why Choose Claims Facilitation Services

• Specialist focus on body corporates and HOAs: Dedicated to the unique insurance needs of sectional title schemes, homeowners associations, trustees, and portfolio managers in Claremont and across Cape Town.
• Personalised claims support: A hands-on claims team that manages documents, follows up with brokers, and provides clear communication so clients always know where their claim stands.
• Experienced industry backing: As part of the Faircape Group, the company is supported by experts with over three decades of property and insurance experience.
• Transparent reporting and communication: Regular monthly claims reports keep trustees and managing agents informed of all claims being submitted and finalised.
• Digitised and efficient processes: Online one-click claims submission via WeConnectU reduces delays, improves accuracy, and makes the process accessible from anywhere.
• Proactive valuation and risk management: Collaboration with Mirfin for scheduled insurance valuations and coordination of risk surveys helps ensure buildings are properly covered and compliance deadlines are met.

Location & Accessibility

Claims Facilitation Services is located on the 5th Floor of The Terraces, 25 Protea Road, Claremont, Cape Town, in the Western Cape. This central Claremont location places the business within one of Cape Town’s key commercial and residential hubs, easily accessible from surrounding suburbs and major routes. The Terraces is a well-known office building in Claremont, making it straightforward for trustees, property managers, and clients to arrange in-person meetings when needed, while still enjoying the convenience of digital communication and online claim submission.

Get in Touch

To learn how Claims Facilitation Services in Claremont, Cape Town can help streamline your property insurance administration and claims process, visit their website at http://claimsfacilitationservices.co.za. Trustees, homeowners associations, portfolio managers, and unit owners are encouraged to reach out, request more information, or submit an enquiry to explore how a dedicated claims facilitation partner can simplify their insurance workload and improve outcomes.