CHS

CHS, also known as Claims Handling Services, is a specialist insurance claims agency in Bellville, Cape Town that focuses on making the claims journey as straightforward as possible for policyholders and brokers. Based at Tyger Falls in the heart of Bellville, CHS works behind the scenes with insurers, intermediaries, and clients across South Africa to streamline the often stressful process of registering and finalising insurance claims.

Founded on the understanding that claims can be one of the most frustrating parts of any insurance experience, CHS has built a digitally driven operation that prioritises clarity, communication, and efficiency. Instead of lengthy paperwork and multiple site visits, the team at CHS uses state of the art technology and digital tools to reduce delays and create a smoother experience, particularly for vehicle-related claims.

CHS serves a wide range of clients, from individuals with personal and domestic vehicle insurance to drivers using ride share platforms like Uber, Bolt, and Lyft, as well as commercial clients with fleet and business vehicles. By working closely with brokers and insurers, CHS ensures that each claim is managed in a way that supports both the policyholder’s needs and the requirements of the broader insurance ecosystem.

Services & Specialties

As an insurance agency in Bellville, CHS focuses on the core area of claims handling and administration, specialising in vehicle-related insurance claims across personal, ride share, and commercial segments. The team manages the full lifecycle of a claim: from initial notification and documentation, through digital assessment, to coordination with approved suppliers and service providers.

One of CHS’s defining strengths is its digitally streamlined claims process. Clients no longer need to physically visit a panel beater to obtain a quote, as CHS leverages digital assessments to speed up this stage of the claim. By using photos and other digital tools to evaluate damage, CHS reduces the assessment phase delays that often frustrate policyholders and brokers, and helps shorten the overall turnaround time.

CHS also provides dedicated support for roadside assistance and claim registration through its partnerships with insurers and assistance providers. This includes key contact channels for: Soteria and Hollard Private / Hollard Prestige (personal and domestic vehicle insurance), RideShare Roadside Assist for platform drivers, and Commercial Roadside Assist for business vehicles. With a dedicated claims email and central office contact number, CHS structures its services so that clients and brokers have clear points of contact throughout the process.

Why Choose CHS

• Insurance claims specialists in Bellville: CHS focuses on claims handling for vehicle and related insurance, offering targeted expertise for clients in Bellville, Cape Town, and beyond.
• Digitally streamlined claim management: Use of digital tools for assessments and documentation helps reduce administrative tasks and improve turnaround times.
• Support for brokers and policyholders: CHS works closely with brokers, ensuring they have the information and assistance they need to guide their clients through each claim.
• Integrated with major insurers and assistance providers: Dedicated channels for Soteria, Hollard Private and Hollard Prestige, ride share drivers, and commercial clients provide structured, easy-to-follow processes.
• Transparent process and documentation focus: Clear emphasis on submitting all required documentation up front, which helps avoid unnecessary delays and keeps claims moving.
• B-BBEE Level 2 contributor: CHS holds a Level 2 B-BBEE status, offering strong procurement recognition for corporate and intermediary partners focused on transformation objectives.

Location & Accessibility

CHS is located on the 4th Floor of the Combined HQ Building, 4 Bridal Close, Tyger Falls Boulevard, Bellville, in the northern suburbs of Cape Town, Western Cape. The Tyger Falls area is a well-known commercial hub near the broader Tyger Valley precinct, making CHS easy to integrate into a working day for brokers and clients based in and around Bellville. With a central position in a modern office environment, CHS is well placed to serve both local and national insurance stakeholders who prefer to engage with a team based in a key business district.

Get in Touch

To learn more about how CHS can assist with insurance claims handling or to register a new claim, visit www.chsclaims.co.za or use the contact details provided on their website. Whether you are a broker, a policyholder, a ride share driver, or a commercial vehicle operator, the CHS team is ready to support your claims requirements and help you navigate the process with clarity and confidence.